Callbi is a leading cloud-based speech analytics solution for contact centres. Powered by proprietary speech-to-text technology refined over 15 years, Callbi accurately transcribes and analyses South African English, Afrikaans, Sesotho, isiZulu, isiXhosa, and other official languages, including Setswana, Xitsonga, isiNdebele, and Tshivenda. Our AI-driven platform enables 100% call coverage at an affordable price, delivering deep insights and recommendations into compliance, sales effectiveness, operational efficiency, and customer experience optimisation. By leveraging advanced analytics, Callbi helps organisations maximise revenue, reduce costs, and mitigate risks. Callbi—setting the standard for multilingual speech analytics in South Africa.